Customer Success Manager

Job Overview:

We are looking for a dynamic and results-oriented Customer Success Manager (CSM) to join our expanding team at Ottonomy. In this role, you will be the key contact for our customers, ensuring their seamless experience and satisfaction with our autonomous robot delivery solutions. As a CSM, you’ll play a pivotal role in nurturing long-term customer relationships, driving engagement, and unlocking growth opportunities by promoting the adoption and expansion of our innovative Ottobots across our customer base.

Key Responsibilities:

  • Serve as customers’ primary point of contact, acting as their trusted advisor and advocate.
  • Develop a deep understanding of customers’ business objectives, operations, and challenges, and provide tailored recommendations and solutions to address their unique needs.
  • Proactively engage with customers to drive adoption, and usage, and maximize the value they derive from our hyperlocal robot delivery solutions.
  • Conduct regular check-ins and business reviews with customers to assess their satisfaction, identify opportunities for improvement, and provide strategic guidance.
  • Collaborate with cross-functional teams, including sales, engineering, and product management, to ensure seamless customer onboarding, product implementation, and issue resolution.
  • Monitor customer health and usage metrics to identify trends, proactively address potential issues, and identify growth opportunities.
  • Act as a customer advocate internally, communicating customer feedback, needs, and requirements to influence product roadmap and development.
  • Identify and nurture expansion opportunities within the customer base, working closely with the sales team to drive revenue growth.
  • Stay updated with industry trends, competitive landscape, and best practices in customer success management to continuously improve our customer success strategies.

Must-have Skills:

  • Bachelor’s degree in engineering, business, or a related field.
  • 1-3 years of experience as a Customer Success Manager or similar customer-facing role, preferably within the technology or B2B logistics industry.
  • Strong understanding of customer success principles, methodologies, and best practices.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and influence stakeholders at all levels.
  • Demonstrated ability to understand customers’ business objectives and articulate how our solutions can address their needs.
  • Strong analytical and problem-solving skills, with the ability to interpret data and draw actionable insights.
  • Self-motivated and results-oriented, with a track record of meeting and exceeding customer satisfaction and revenue goals.
  • Comfortable meeting with customers in the US (PST, EST) and EU time zones.
  • Ability to work in a fast-paced, dynamic startup environment and effectively manage multiple priorities.
  • Familiarity with CRM software and customer success tools is a plus.
Job Category: Customer Success Manager
Job Type: Full Time
Job Location: India Middle-East USA

Apply for this position

Allowed Type(s): .pdf, .doc, .docx