{"id":610,"date":"2022-06-24T14:27:16","date_gmt":"2022-06-24T08:57:16","guid":{"rendered":"https:\/\/ottonomy.io\/?p=610"},"modified":"2022-06-24T14:27:16","modified_gmt":"2022-06-24T08:57:16","slug":"delivery-robots-are-bridging-the-gap-arising-from-the-labor-shortage","status":"publish","type":"post","link":"https:\/\/ottonomy.io\/ces\/in-the-news\/delivery-robots-are-bridging-the-gap-arising-from-the-labor-shortage\/","title":{"rendered":"Delivery Robots Are Bridging The Gap Arising From The Labor Shortage"},"content":{"rendered":"

Food delivery (Delivery Robots) has come a long way.<\/p>\n

Consumer food delivery dates back to the late 19th century when King Umberto and Queen Margherita had a\u00a0pizza sent to their palace in Naples<\/a>.<\/p>\n

Over 100 years later, consumers\u2014regal or not\u2014have become accustomed to getting food delivered to their homes and offices. But companies are struggling to ensure timely and economical deliveries amidst an unprecedented labor shortage.<\/p>\n

According to the U.S. Chamber of Commerce,\u00a047 million U.S. workers quit their jobs in 2021<\/a> to find better-paying opportunities, to achieve a better work-life balance or to search for a corporate culture that is more amenable to their lifestyle.<\/p>\n

While the labor shortage is good news for workers, as it enables them to drive a better bargain for themselves, it has significant repercussions for companies whose customers are accustomed to getting deliveries done at a time and place of their choice. But these companies, which deliver everything from bagels to Barbie Dolls to customers, aren\u2019t standing still. Instead, they\u2019re turning to delivery robots to ensure timely deliveries and to meet ever-increasing consumer needs. This urgent gap in the market is what propelled our company to build a fully autonomous delivery robot. With my background in autonomous vehicle technology and our team\u2019s deep experience in robotics, we merged the two ideas to address this more immediate need and have been seeing tremendous traction in retail, restaurants and airports.<\/p>\n

Why Delivery Robotics?<\/strong><\/p>\n

\u2022 Hotels like\u00a0Hilton and Marriott<\/a>\u00a0are using AI and robots to deliver meals, wine bottles and dry cleaning, among other goods, to guests.<\/p>\n

\u2022 Delivery companies like\u00a0GrubHub<\/a>\u00a0and\u00a0Uber Eats<\/a>\u00a0are getting into the robotics game, too, partnering with robot companies to get meals to customers safely and efficiently.<\/p>\n

\u2022 Major retailers are expanding their robot deployments from warehouses to customer-facing roles. In January 2019, Amazon rolled out\u00a0Scout<\/a>, its new self-driving delivery robot. Federal Express has its own delivery robot called\u00a0Roxo<\/a>.<\/p>\n

\u2022 Airports like Cincinnati International Airport are already using\u00a0autonomous delivery robots<\/a>\u00a0to deliver food and goods to guests from retailers to their terminals.<\/p>\n

What do these brand-name companies see as \u201cupsides\u201d in delivery robotics?<\/p>\n

To start, robots are faster, affordable, safer and trackable. Delivery robots can also interact with customers, pose no threat to human drivers and bicyclists, and are environmentally friendly to boot.<\/p>\n

Filling The Labor Gap<\/strong><\/p>\n

It\u2019s the labor landscape where deliverable robots are capable of making the biggest difference. \u201cWith labor shortages throughout manufacturing, logistics, and virtually every other industry, companies of all sizes are increasingly turning to robotics and automation to stay productive and competitive,\u201d said Jeff Burnstein, president of the Association of Advancing Automation, in\u00a0a statement<\/a>.<\/p>\n

The reasons why so many companies are opting for delivery robots are understandable\u2014and necessary.<\/p>\n

They\u2019re augmenting the lack of human workers.<\/strong>\u00a0Ask a company that\u2019s deploying delivery robots, and they\u2019ll say the shift to technology is an aid and not a replacement for humans. Robots that deliver pizzas or serve customers are doing a job that humans don\u2019t want to do\u2014at least right now.<\/p>\n

They\u2019re saving companies money.<\/strong>\u00a0Companies in the hotel and restaurant sectors operate on thin profit margins.<\/p>\n

The long shadow of Covid has left restaurants, pubs, and coffee shops in a precarious financial position. Additionally, the high inflation rate, which is driving prices of goods and services upward, is creating additional strain on the margins.<\/p>\n

With delivery robots, these companies can leverage efficient and budget-friendly solutions to get food and drinks to customers fast. That not only enhances the user experience but it allows hotels, resorts, and restaurants to insulate themselves from labor shortages and improve the trust and reliability aspects of their personal brands.<\/p>\n

Consumers are warming up to robot deliveries.<\/strong>\u00a0Data shows that customers are comfortable with robots at their doorstep.<\/p>\n

According to\u00a0The Robot Report<\/a>, if consumers knew an online order would be delivered by a robot, \u201c73% of respondents would still place the order.\u201d Numbers are also rising (on a worldwide basis), showing that\u00a0consumer sentiment is increasingly positive<\/a>\u00a0on robot and drone deliveries going forward, with China, the U.S. and U.K. consumers especially bullish on delivery robots.<\/p>\n

The Takeaway On Robots In The Era Of The \u201cGreat Resignation\u201d<\/strong><\/p>\n

With only about\u00a010% of job-seekers<\/a>\u00a0describing their job search as \u201curgent,\u201d businesses that rely on dependable deliveries to customers increasingly have fewer options with human workers these days.<\/p>\n

Delivery robots are now helping business owners manage the return to pre-pandemic business practices\u2014and some semblance of normalcy. Despite the labor shortage, companies are now capable of providing better service and customer experience.<\/p>\n

Article by:
\nRitukar Vijay<\/a>
\n<\/span>Forbes Councils Member
\nForbes Technology Council<\/a><\/span><\/p>\n

Ritukar Vijay is the CEO and co-founder of\u00a0<\/em>Ottonomy.io<\/em><\/a>\u00a0\u2014 a delivery robotics company.<\/em><\/p>\n

Published in: Forbes<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Food delivery (Delivery Robots) has come a long way. 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