{"id":243,"date":"2021-12-07T15:08:42","date_gmt":"2021-12-07T15:08:42","guid":{"rendered":"http:\/\/chekkup.in\/ces\/?p=243"},"modified":"2021-12-14T15:12:18","modified_gmt":"2021-12-14T15:12:18","slug":"robots-help-restaurants-improve-curbside-delivery","status":"publish","type":"post","link":"https:\/\/ottonomy.io\/ces\/in-the-news\/robots-help-restaurants-improve-curbside-delivery\/","title":{"rendered":"Robots Help Restaurants Improve Curbside Delivery"},"content":{"rendered":"\n

With the challenges of today\u2019s restaurant labor market stretching indefinitely into the future, businesses are looking to automate more stages of the process. While restaurants have been experimenting with autonomous home delivery for years, Redwood City, California-based restaurant technology company Presto, which creates touch, vision and voice solutions, is working on a new use case for delivery robots. On Tuesday (Dec. 7), the company announced a partnership with Santa Monica, California-based autonomous delivery startup Ottonomy to automate curbside delivery.<\/p>\n\n\n\n

With the partnership, customers ordering through Presto\u2019s tools will have their orders brought out from the restaurant to the curb or to their parking space by one of Ottonomy\u2019s sidewalk robot-style machines, which run without the aid of human operators.<\/p>\n\n\n\n

\u201cThe ongoing labor shortage is preventing restaurants from maximizing the revenue potential of digital channels,\u201d Rajat Suri<\/a>, founder and CEO of Presto, said in a statement. \u201cIn partnership with Ottonomy, we can enable restaurants to become more agile in managing staff deployments and associated costs.\u201d<\/p>\n\n\n\n

At a time of severe labor challenges, every second counts, and by automating the curbside or carside handoff, restaurants can gain that much time back. Additionally, many of the difficult aspects of autonomous delivery with sidewalk robots \u2014navigating foot and vehicle traffic, and dealing with the slow speeds of these machines \u2014 are greatly alleviated when the robots are only tasked with traveling the short distance from the restaurant to the customer\u2019s car.<\/p>\n\n\n\n

The curbside channel has gained favor among restaurants in recent years for its relative labor efficiency compared to home delivery, minimizing the distance that a human worker is bringing the customer\u2019s order from a matter of miles to feet. As such, many major brands are turning to the channel as an alternative to home delivery to meet consumers\u2019 need for contactless convenience.<\/p>\n\n\n\n

Take, for example, Domino\u2019s. As the pizza chain\u2019s CEO Ritch Allison told analysts on a call in October, \u201cWe’re \u2026 really pushing on this carside delivery as a service method to try to make things significantly more convenient for customers to pick up product, eliminating the need to go into the store and pay and carry their own food out. We think it’s a significant improvement in the consumer experience, and may tip some more consumers over to come into the carryout channel as opposed to delivery.\u201d<\/p>\n\n\n\n

Moreover, the channel has certain benefits for the consumer as well. \u201cWhen you order for delivery, you\u2019re not sure exactly when it\u2019s going to show up,\u201d he noted. \u201cIf it takes just a minute to jump in the car and hop over there, and you know it will come directly to you, so you can keep the kids in the car, it just makes sense.\u201d<\/p>\n\n\n\n

In fact, PYMNTS research from the 2021 Restaurant Readiness Index, created in collaboration with Paytronix, finds that 39% of consumers believe curbside pickup will be important to restaurants\u2019 future success, and 46% of managers say the same. Additionally, the Index found that the channel is strongly linked with restaurants\u2019 performance, with top-performing restaurants about four times as likely as bottom performers to offer curbside pickup: 90.7% of the former have the option, compared to just 23.5% of the latter.<\/p>\n\n\n\n

For its part, Presto, which has worked with McDonald\u2019s, Applebee\u2019s, Chili\u2019s and Outback Steakhouse, among other major restaurant brands in the United States and abroad, is looking to automate restaurant technology as quickly as possible.<\/p>\n\n\n\n

\u201cSome restaurants think of technology and digital as a long-term play with payoff many years from now, and so they slow-roll it,\u201d Suri told PYMNTS in a recent interview. \u201cBut actually, I think the companies that really moved quickly on technology and implement it fast are the ones that see the most benefit.\u201d<\/p>\n\n\n\n

Published in: PAMNTS.COM<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

With the partnership, customers ordering through Presto\u2019s tools will have their orders brought out from the restaurant to the curb or to their parking space by one of Ottonomy\u2019s sidewalk robot-style machines, which run without the aid of human operators.<\/p>\n","protected":false},"author":1,"featured_media":244,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[12,13,14,18,19],"yoast_head":"\nRobots Help Restaurants Improve Curbside Delivery - Ottonomy @CES 2024<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ottonomy.io\/ces\/in-the-news\/robots-help-restaurants-improve-curbside-delivery\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Robots Help Restaurants Improve Curbside Delivery - 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